About Tovie Agent

Tovie Agent is a customer engagement platform by Tovie AI. It features a smooth interface for agents and a number of useful features:

• Access to customer information and dialog history.
• Forwarding chats to other agent groups.
• Statistics partitioned by groups, agents, and request subjects.

Learn more

Agent groups

You can group agents, for example, by their specialization or foreign language skills. When you create a script, specify the group to which you want to forward a chat.

Prompters

Set up prompter bots that will prompt agents with answers to customer questions.

Statistics on customer requests

Using statistics, you can get information on agent workload and performance as well as customer satisfaction score.