Tovie Agent preferences
To access Tovie Agent preferences, click on the side panel, then go to the Preferences tab.
caution
Only Tovie Agent account administrators see the Settings page.
| Parameter | Description |
|---|---|
| Access token | Use the token to connect the Tovie Agent customer engagement platform in Tovie DialogStudio and Tovie Platform. |
| Automatically assign chats | If this option is enabled, agents cannot join chats by themselves. Chats are automatically distributed between agents according to the Maximum number of chats for agent parameter. |
| Maximum number of chats per agent | Number of active chats that an agent might have. |
| Sort chats in queue | This parameter defines the way chats are displayed in group queues. It is ignored if you enable the Automatically assign chats option. |
| Agent response time | If an agent does not respond to a customer within the specified period of time, the chat will be forwarded to the group queue. The value is specified in minutes. |