Prompter settings
For agents to use prompters during dialogs with customers, an administrator should set them up.
Connect prompter
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Use this instruction: add a special method to the bot script and connect the Prompter API channel to the project in Tovie Platform.
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After you have connected the channel, copy the webhook address and return to Tovie Agent.
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Select on the sidebar and go to the Prompters tab.
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In the Add prompter section, enter its name and paste the webhook address. Click Save.
Set up prompter
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Go to the Groups tab in the settings and select next to the group that will use prompters.
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Go to the Prompters tab.
| Prompter | Parameter | Description |
|---|---|---|
| Context prompter There can only be one. | Answer display limit | Specify how many answer options can be displayed in the chat window (from 1 to 10). |
| Prompter assistants There can be several of those. | — | Choose which prompter assistants the agents can refer to. You can use as many prompter assistants as you need. |