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Volumes

The Volumes section displays aggregated project statistics on clients, dialogs, and messages.

tip
To see statistics, connect any channel to your project

As soon as the message traffic starts, charts on the number of clients, messages, and dialogs will appear. In addition, you can set up filters and compare statistics between the specified periods.

Volumes

Charts​

Here you can see the volumes on the number of clients, messages, and dialogs represented as a chart. They can be displayed hourly, daily, weekly, or monthly.

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To hide one of the results, click on the chart legend. For instance, if you click on New, only Returning clients will be displayed on the chart.

Total number of clients​

tip
A client is a unique channel user.

On the chart you can:

  • See the total number of clients.
  • Analyze the clients’ growth.
  • Compare the number of new and returning clients.

The following switches are displayed under the chart:

  • New — clients who only talked to the bot once.
  • Returning — clients who talked to the bot at least twice.

Total number of messages​

Click on Messages. The chart illustrates the ratio of recognized and unrecognized messages.

  • Recognized — messages that the bot could recognize. Empty and /start messages do not count.
  • Unrecognized — messages that the bot couldn’t recognize. The bot response to such messages is configured in the Settings → In case any problems occur section.
  • System — /start messages.

Total number of dialogs​

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A dialog is a unique session.

The chart illustrates the ratio of dialogs that were and were not empty.

  • Empty — a dialog that does not contain any messages from the client.
  • Not empty — a dialog that contains text input or any file from the client. The /start messages do not count.

Period comparison by volumes​

The table contains the following metrics: the number of clients, dialogs, and messages at the beginning and at the end of P1 and P2. This way you can assess your bot’s popularity dynamics.

Table export​

To export the table in the .xlsx format click the Table export button.

caution
The generated report results depend on the filters applied. To download the full report, reset the filters you applied earlier.