Call and campaign statuses

For each call campaign, Tovie DialogStudio provides information on its current status. You can see these statuses on the Outbound campaigns page and on each campaign’s page.

Campaign statuses

A call campaign can have one of the following statuses:

Status	Description
Planned	A call campaign has been scheduled.
In progress	The bot is calling customers at the moment.
Finished	You have stopped the campaign manually.
Paused	A call campaign has been paused manually or automatically.
Draft	A call campaign has been created but has not been scheduled yet.

If you want to see all the campaigns in a particular status, filter the list of campaigns in the Call campaigns section.

Campaigns are arranged by date of creation — the recent campaigns are placed at the top of the list.

Campaign pause

A campaign can be paused manually or automatically.

tip

You can change your call script even if a call campaign has already been launched.

To pause a campaign, click Pause on the campaign page.

A call campaign may be paused automatically if:

• you have run out of minutes;
• a system failure has occurred.

caution

If a campaign is paused when the bot is already speaking with a customer, this call will not be interrupted. The bot will complete the current call but will not make new calls until you resume a campaign.

Campaign renewal

If a campaign has been paused and you have not run out of minutes, click Resume.

caution

Your call campaign will not be resumed if your balance is zero. In this case, you should buy a new minute package and resume a campaign manually.

If a campaign has not resumed, contact technical support.

Finish campaign

A campaign will be finished if:

• You click Finish on the campaign page.
• You delete a campaign.

info

If the bot completed all calls or used all attempts, the campaign is not finished automatically. It stays in the In progress status.

Campaign deletion

You can delete your call campaign at any moment. When you delete a launched call campaign, it is automatically finished and then deleted.

After you have deleted a campaign, you still can find its data on the Dialogs page.

Call statuses

The statuses for each call are also displayed in a call report and in the Call status section on the campaign page.

Status	Description
Planned	The call is scheduled.
In progress	The bot is speaking with the customer right now.
Another call attempt scheduled	The bot is calling this number again because the customer has not answered or an error occurred.
Answered	The customer has answered the call and the call is already completed.
Completed without answer	The bot has spent all attempts but the customer has not answered.
Finished with a technical error	The bot could not call this number, e.g., the phone number has been specified in the incorrect format.
Not dialed	The bot has not called the customer because a campaign has been finished.
Plan limit exceeded	The bot could not make a call because you ran out of a unique users limit.