Billing
To view information about your subscription plan, select in the top navigation bar, then My plan and limits. In this section, you can view current limits, billing history, and generate telephony billing reports.
To view other available plans, select the user name in the top right corner, then All subscription plans.
Free plan
The Tovie Platform Free plan will be activated as soon as you sign up.
Each month you will have:
- 25 unique users;
- 25 Tovie AI telephony minutes;
- 25 minutes of speech recognition;
- 1,200 Tovie NLP tokens for calling ChatGPT.
Billing
When a client is talking to a bot, limits are consumed. After you spend the limits, no new unique users will be added, and all calls will be put on pause. Still, the current call campaign will be finished first.
Subscription limits
Unique users
For non-telephony channels (i.e., messengers, social media, customer engagement platforms) number of unique users is limited.
For example, in the chat widget, a cookie
is assigned, which helps to identify the user. Thus, unless the user clears their browser cookies, they will be considered a single user even if the dialog lasts a month.
Tovie NLP tokens
A Tovie NLP token is a billing unit for calling ChatGPT from the script. They are charged when the bot responds using the LLM model.
When the Tovie NLP token limit is reached, the bot will continue to respond according to the script and give answers from the bot knowledge base, but it will not be able to call ChatGPT. To continue using the model, you can purchase an additional package of Tovie NLP tokens or contact your account manager.
Telephony NLU
Calls require spending Telephony NLU minutes, speech recognition and generation services, and connection provider services.
Telephony NLU minutes are spent in 15-second periods. The number of seconds is always rounded up to the nearest 15-second mark.
Tovie AI ASR
Tovie AI provides users with access to ASR provider services. ASR provider’s rates and rules are applied when charging.
If you choose to use your own ASR account, Tovie AI limits won’t apply to you. To connect your own ASR account, please contact us: bd@tovie.ai.
TTS usage
You can generate a report to view TTS billing information.
SMS
You can send SMS messages directly from the script. No integrations with third-party services are required. Purchase an SMS package and use the sms
reply type in the script.
Contact your account manager for purchase instructions.