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Server logs

Viewing the server logs allows you to monitor in real time all the events processed by the chat: incoming messages, button clicks, etc. The logs include messages:

  • from Tovie Platform;
  • from the log function, which you can use to debug your script.

The messages appear in all runtimes:

Viewing logs​

To start viewing the server logs, log on to Tovie Platform and go to the project. Click Editor > Editor > at the bottom of the window, click Logs.

Server logs

The Server Logs tab is available from any section of the platform. For example, you can run a chat widget on the Channels page and track logs at the same time.

Messages of channels running in the platform are automatically logged. For example, test widget logs.

Log display​

  • The All loggers filter lets you output data from one or more loggers.

  • The All events filter lets you set the minimum log level. Values:

    • Alert
    • Critical
    • Error
    • Warning
    • Notice
    • Debug
    • Info

    For example, if you select the Warning level, only messages of Warning, Error, Critical, and Alert levels are displayed in the logs.

  • Select Clear the output window to clear the output window.

  • Select Clear prefixes of records to clear prefixes of records.

caution
  • Server log records are always displayed according to the UTC time zone, regardless of the time zone set in the user settings.
  • Messages from asynchronous functions might appear in the interface with a delay. In this case, the messages still have the correct date and time.