selectDestination

Create a session between the chatbot client and the selected agent.

Request

POST {apiUrl}/selectDestination

Request body:

{
   "userId":"<userId>",
   "destinationId":"54321",
   "userName":"firstName lastName",
   "attributes":{
      "key1":"value1",
      "key2":"value2"
   },
   "hiddenAttributes":{
      "key1":"value1",
      "key2":"value2"
   },
   "customData":{

   }
}

Request parameters:

Parameter	Type	Mandatory	Description
userId	string	Yes	Client ID assigned on Tovie Platform.
destinationId	string	Yes	Agent ID assigned by the agent application.
userName	string	No	The client’s first name. If no value has been passed, the agent will see {channel} {userId} as the name.
attributes	string	No	Field pre-chat. Accepts JSON in the {"key":"value"} form. Parameters will be passed to the agent as additional client info.
hiddenAttributes	string	No	Pre-chat of the field that will not be sent to the agent. The format is similar to attributes.
customData	string	No	Additional data to be switched to the agent. Add the customData parameter in the switch response (accepts JSON) when the chat is switched.

Response

Response format:

200 (OK)    // request successfully completed