Call details

To view detailed call logs, open Analytics > Dialogs. Here you can review all call results and analyze the dialogs you need in detail.

tip

The search toolbar provides additional filters for call campaigns:

Filter	Action
Campaign ID	Filters campaigns by the specified ID.
Call results	Filters campaigns by one or several call results. Also allows the filtering of calls with no results set.
Show	Allows displaying either inbound or outbound calls only.

You can also navigate to call details from the Outbound call campaigns tab:

In order to navigate to the details of calls made only during a specific campaign, press the campaign identifier, such as #123456, under an existing campaign’s name.
To navigate to the details of calls having a specific status, select Show report in the selected campaign field, and then press the icon next to one of the call result metrics.

caution

Call recordings are only available if the Record calls toggle is active for the telephone channel.
You can delete call recordings from the platform after a specified time.

To listen to the call, go to Analytics > Dialogs and select the dialog you need.

At the top of the page is an audio player with the full recording of the dialog between the client and the bot. You can change the volume and the speed of the recording.

An audio recording is also provided for every recognized client phrase, along with its text representation and the bot response.

tip

The recording may be chunked into several parts if the client phrase was accompanied by background noise.

By clicking the icon to the right of the player, you can: