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Background ambient noise

Various forms of noise have become part of the user experience when making a phone call. But there are no background sounds in the dialog using synthesized speech. The customer becomes uncomfortable with periods of silence in between what the bot is saying.

You can connect contact center sounds as background for the phone channel.

How do I connect the background ambient noise

  1. Contact your account manager to request that you activate the option to use background noise for call campaigns.
  2. Go to the telephone channel settings. Slide the Use contact center background ambient noise switch to the active position.

The contact center background noise will be applied to all calls that are made using this phone channel. The background ambient noise will be turned off when transferring to the agent.


Background ambient noise volume

Question: Is it possible to make contact center background ambient noise quieter?

Answer: This option is not yet available.