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Telephony questions

Background ambient noise volume​

Question: Is it possible to make contact center background ambient noise quieter?

Answer: This option is not yet available.

Call audio recording​

Question: I can’t download a call recording from a link obtained using $dialer.getCallRecordingFullUrl() (or another way). Why?

Answer: You may be trying to download a file immediately after the call ends.

The system takes some time to make the audio recording available after a call. This may take up to several minutes. The file will be available via the link for at least six months.